On-line survey for waste curbside collection services

Waterloo Region – The Region of Waterloo invites resident to participate in an on-line survey about waste curbside collection services. 

Last year, significant changes were made to the Region of Waterloo’s waste curbside collection services, the biggest of which was every second week garbage collection. Leading up to the changes, substantial promotion took place to inform and to help residents with the new waste services.

Residents are invited to share their thoughts about the curbside waste collection services, both how well they were prepared for the changes, and current satisfaction with the curbside collection services. 

The survey takes about ten minutes to complete. The survey will be online on the Region of Waterloo’s website until July 13, 2018. 

All responses are confidential and personal information will be removed from responses. Data that is collected in this survey will be used for planning purposes and results will be reported to Waterloo Region council. Responses will be collected together and reported as averages, themes or trends. Only one staff member at the region will have access to the raw data.

For questions about this survey, please contact Cari Rastas Howard by email at choward@regionofwaterloo.ca or by phone at 519-575-4757 x8412.  If you require an alternate format, please call the Region at 519-575-4400 or TTY 519-575-4608 to reach a staff member 24 hours per day, seven days per week.

If you have any questions about waste collection services in general, please visit our website at www.regionofwaterloo.ca/waste, or call our 24-hour Customer Service at 519-575-4400.

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Media contact:

Cari Rastas Howard, Project Manager, Waste Management Programs, choward@regionofwaterloo.ca, 519-575-4400 ext. 8412