Policies and Procedures

The Alcohol Policy outlines a range of measures designed to prevent alcohol related problems and allow everyone to enjoy the City facilities. The policy helps to reduce the risk of injury or death that may be caused due to over consumption of alcohol.

The Code of Conduct applies to all members of Council and establishes a general standard for acceptable conduct.

View the Community Improvement Plan that outlines the report of the program's history, components, objectives, results, financial position and frameworks for change.

The Complaint Protocol defines the different processes to submit an informal and formal complaint to City Council.

The Facility Rental Terms and Conditions outlines the general rules for renting facilities in the City. Find specific guidelines for arenas, playing fields, parks, centres and more.

The Recreation Facilities Allocation Policy helps to ensure facility bookings for all municipally owned recreational facilities are fair and inclusive for all. Find information on scheduling priorities, rental guidelines, rates and payment terms, cancellation policies and more.

The Public Art Policy provides a vision, purpose and goals for the City's relationship with all public art. It addresses management guidelines and policy for current art collection.

The Procurement Policy and Procedures defines:

• Purpose, goals and objectives
• Terminology
• Application process
• Integrity of procurement process
• Roles and responsibilities
• Approval levels
• Procurement planning
• Methods of procurement
• And more

The City of St. Catharines accepts bids solely in an electronic format. Bids and tenders can be submitted through our online portal.

The Respectful Public Conduct Policy recognizes that all employees and individuals visiting, communicating, or conducting business with the City have the right to be free from disruptive and inappropriate behaviours. This policy illustrates the City’s expectation that all individuals behave in a manner that respects the rights of others. The policy lists examples of inappropriate and prohibited behaviours and extends beyond in-person interactions to all types of virtual and electronic means of communication. The policy also provides direction to staff on how to effectively address inappropriate behaviours and discourages City employees from tolerating inappropriate behaviours.

The Rzone Policy outlines a zero-tolerance approach to inappropriate behaviours such as violence, harassment and racism at City recreational facilities and properties.