Meet Catharine, an AI-powered digital assistant here to help anytime, anywhere. Part of our Citizens First team, Catharine is here to enhance searches on our website, making it easier for you to find what you're looking for. Powered by Microsoft Copilot Studio, Catharine uses artificial intelligence to understand your questions and respond in a friendly, conversational way with reliable information about City services, water bills, property taxes, recreational programs, and more.
Say the Magic Word Contest
Psst … want in on a little secret? Say the Magic Word this holiday season for your chance to win.
From December 1-19, we're giving away a $25 gift card for restaurants in Downtown St. Catharines every week!
Watch our Instagram Stories to discover the magic words — we’ll reveal a new one every weekday from December 1-19, 2025. Then head over to stcatharines.ca and ...
Say the Magic Word
to Catharine, our Digital Assistant, to reveal the secret contest form.
Once the form appears, enter the magic word, your name, and your email to be entered into that week’s gift card draw.
Winners are announced every Tuesday, so keep an eye on our Instagram (and your inbox)!
You’ll find Catharine in the bottom-right corner of every page on our website. Try clicking and using one of these prompts to get started:
- How do I pay my property taxes?
- What events are coming up in the City?
- When is the farmers market?
- Which parks have splashpads?
- Tell me about outdoor swimming pools!
- Where can I find the museum?
- Why is the City called St. Catharines?
It is a condition of participating in the Say the Magic Word Contest that entrants agree to be bound by the Official Rules and the conditions governing the Contest. The act of entering the contest constitutes acceptance of the Official Rules and the decisions of the contest judges. No purchase is necessary to enter the Contest.
The main points
- Contest open to St. Catharines residents only.
- Must be 19 years of age or older.
- One entry per day.
- Winners selected by random draw.
- Prizes must be accepted as awarded ($25 Downtown St. Catharines Gift Card).
- No substitutions. No cash equivalents.
Congratulations to our contest winners:
- Week 1 (December 1-5): Olan Scott
- Week 2 (December 8-12): Kristen Kiel
- Week 3 (December 15-19) Thapa mangar Rajeshwari