Citizens First

The City wants to hear from residents to continue to be able to provide exceptional customer service.

Feel free to fill out the feedback form:

Citizen Feedback

Report an issue to the City of St. Catharines to help keep our community safe, clean and enjoyable for everyone. Feel free to use the online reporting form, linked below, to let the City know about an issue or concern.

Report an Issue

One of the features of the City website is the Citizen Portal, mySTC. It can be easily linked to a home address to provide residents with a personalized experience.

Visit mySTC to sign up and customize your dashboard:

Sign up for mySTC

The Corporation of the City of St. Catharines is made up of multiple primary departments, each with different divisions and responsibilities. All staff, members of Council and volunteers work toward the City's shared mission and vision.

Visit the departments page for more information.

The City of St. Catharines offers the option for residents to view their property tax and water bill information online with paperless e-bills.

Log-in / Register

Are you new to the City of St. Catharines or looking for important links to help get the services you need? Check out these important links below and contact information for services that St. Catharines citizens frequently access:

Frequently Requested Services

• Building permits: stcatharines.ca/BuildingPermits
• View commonly requested by-laws at stcatharines.ca/ByLaws
• DocuPet - All dogs in St. Catharines must be licensed. Read the by-law at stcatharines.ca/DogBylaw. Apply at stcatharines.ca/DocuPet
• Marriage licences: stcatharines.ca/MarriageLicences
• Report a problem or by-law issue: stcatharines.ca/ReportAnIssue
• Short-term rental licencing: stcatharines.ca/ShortTermRentals

Financial Info

• e-Billing: View property tax and water bills through e-billing at stcatharines.ca/eBilling
• Online Payments: Pay parking tickets two business days post-issue, property taxes and water bills at stcatharines.ca/PayOnline. Convenience fee applies.
• Property Tax Instalments:stcatharines.ca/TaxInstalments
  • Bills are mailed out 21 days in advance of due dates which are the last business days of February, April, June and September.
  • Set up a 10- or 12-month payment plan here
    
• Water Bills: Set up a bi-monthly or per-bill payment plan at stcatharines.ca/PAPForm
  • The City is divided into eight geographical sections when conducting water meter reading and subsequent water / wastewater billing. The section of the City for your property is identified on your bill, just below your account number, with an A, B, C, D, E, F, G or H.
  • to learn more about your water bill and billing dates, visit Understanding Your Water Bill - St. Catharines

Get Involved

• EngageSTC: Provide feedback on City initiatives and projects on EngageSTC at stcatharines.ca/EngageSTC
• mySTC: Customized dashboard widgets for City services on mySTC at stcatharines.ca/mySTC

Council Info

• Ward map: View the six wards in St. Catharines at stcatharines.ca/WardMap.
• City Council: 12 elected councillors cover each four-year term. View current Council members at stcatharines.ca/Councillors
• Council Meetings: Council meets bi-weekly. Learn how to participate and view meeting agendas and minutes at stcatharines.ca/Council
  

Niagara Region

• Contact the Region: 1-800-263-7215 or visit niagararegion.ca
• Organic Green Bin and Garbage Collection Schedules: For information about collection schedules, large item collection, pick-up / replace of organic containers, and more - please call 1-800-594-5542 or visit niagararegion.ca/waste
• Bus Routes and Bus Schedules: For information on Bus routes, Bus stops, Bus schedules, Bus fares, specialized transit and more - call 1-833-678-5463 or visit nrtransit.ca
• Child Care Services: For information about Regional child care, home child care, apply for financial help with help with childcare, and more - visit niagararegion.ca/living/childcare
• Social Assistance: For information about financial help for dental, health, housing, funeral expenses and utilities - visit niagararegion.ca/social-services

Hydro Utilities

Alectra Utilities - Residents in the City of St. Catharines receive electricity for their properties from Alectra Utilities.

Contact information for Alectra Utilities

To pay your electricity bill or address a concern, contact Alectra Utilities:

• Power Outages: 905.684.8111 (Hours: 24 hours)
• Customer Service: 905.984.8961
• Toll Free: 1.866.458.1236

Natural Gas Utilities

Enbridge Gas - Residents in the City of St Catharines receive natural gas for their properties from Enbridge Gas.

Contact information for Enbridge Gas:

To pay your natural gas bill or address a concern, contact Enbridge Gas:

• Smell Gas? call: 1.866.763.5427
• Customer Service: 1.877.362.7434

Ontario One Call

If you are planting a tree, building a fence or a deck, digging a new garden, or doing any project that requires you to dig, you must contact Ontario One, Call at least 5 business days before.

Contact information for Ontario One:

Customer Service: 1.800.400.2255

We accept cash, debit, cheques, bank drafts or money orders.

City Hall Hours of Operation

Monday to Friday
8:30 a.m. to 4:30 p.m.
Closed on statutory holidays

Make your cheque payable to the City of St. Catharines and mail it to:

City of St. Catharines
50 Church St.
St. Catharines, ON L7R 7C2

• Include the description the payment is being applied for in the memo section on your cheque.
• US cheques are accepted, the exchange rate is applied the day it is received.

• Make cheques payable to the City of St. Catharines.

• Include the description the payment is being applied for in the memo section on your cheque.

• Do not put cash in the drop box. Cash is accepted at the Citizens First counter during business hours.

The City of St. Catharines accepts Visa and MasterCard payments via Paymentus, a third-party automated payment service. Credit card payments can be made online 24 hours a day, 7 days a week. A convenience fee is charged on each transaction.

Convenience Fee Charges

There are three ways to pay by Credit Card:

1. To pay by phone please call Citizens First at 905.688.5600 during regular business hours.
2. To pay online please visit the paymentus online payment portal.
3. To pay in person, please visit the Citizens First counter at City Hall on the second floor during regular business hours.

Payments made by Visa and MasterCard are processed the next business day. Please ensure that your payment is made one business day before the due date to avoid any late payment charges.