You have the right to request information from the Region. If the information you seek is not routinely available, submit an access request using the instructions below.
How do I submit a request?
Step 1: complete the Access or Correction Request Form
Alternatively, you may wish to:
Note: Access requests can’t provide answers to questions. They can only provide you with existing information that may answer your question.
Step 2: pay your $5 application fee
You must pay a non-refundable $5 application fee. Cash and debit payments can be made in person and cheques/money orders payable to the Region of Durham. For e-Transfers, send your payment to payments@durham.ca and include: “Access Request [your full name]” in the message field.
Step 3: submit your request
Submit your completed form or letter to the Access and Privacy Office by email to foi@durham.ca, by fax to (905) 668-9963, by mail or in person drop-off to:
The Regional Municipality of Durham
Access and Privacy Office
Legislative Services Division
605 Rossland Road East, Level 1, P.O. Box 623
Whitby, ON L1N 6A3
All access requests are subject to the following notice of collection:
Personal information is collected and will be used for the purpose of responding to your request pursuant to section 17 of the Municipal Freedom of Information and Protection of Privacy Act. Questions about this collection should be directed to the Corporate Privacy Officer at foi@durham.ca or (905) 668-7711 ext. 2204.
We do not process requests for Durham Regional Police Service (DRPS), such as police or motor vehicle accident reports. Visit the Access Request page on drps.ca for details on how to access their information.
What will it cost?
In addition to your $5 application fee, other fees may apply to your request. Review the fee schedule below for more information.
Fee Schedule
If your fee estimate is $100 or more, you may be required to pay a deposit equal to 50% of the estimate before further steps are taken to respond to your request. The Region is permitted to waive all or part of your fee in certain circumstances. To request a fee waiver, submit a detailed explanation in writing to the Access and Privacy Office.
How long will it take?
The Region has 30 calendar days to respond to your request; however, in some cases the records may be difficult to retrieve, or discussions must be held with other parties. If an extension is required, the Access and Privacy Office will notify you in writing.
