Shelters, Warming Centres and Cooling Locations

Shelters, Warming Centres and Cooling Locations

The Region of Durham is legislated by the province of Ontario as a Service System Manager for Housing and Homelessness and designated by the federal government as the Community Entity.

Emergency shelter programs in Durham Region can help you if you don’t have any other place to stay. Funded homeless shelter programs are housing-focused, as part of Durham Region’s plan to address homelessness in our community.

For help with homelessness Support, you can connect:
Email: Homelesshelp@Durham.ca
Phone: 905-668-4113 extension 5510
Toll free: 1-800-372-1102 extension 5510
311 - extension 5510

Shelter programs also act as Community Access Points to our By-Name List and Coordinated Access System.

Victims of gender-based violence or trafficking who need supports or emergency accommodation have more than one option:
  • Call Victim Services at 905-721-4226 or Ontario Works in Whitby at 905-666-6239 during business hours.
  • Visit the web page Victims of Domestic Violence to access a shelter to accommodate your needs and safety.

Emergency shelter locations in Durham Region

The Durham Shelter Standards set out clear expectations and guidelines for all Regionally funded emergency shelters. Developed collaboratively with service providers, people with lived experience, and regional staff, these standards ensure high-quality, inclusive, and coordinated shelter services across Durham Region. The standards focus on dignity, safety, and long-term solutions, supporting a Housing First approach that helps individuals and families move from homelessness to stable housing. Shelters are required to provide trauma-informed care, uphold principles of equity and accessibility, and maintain safe, welcoming environments for all patrons. Continuous improvement and accountability are at the heart of the standards, helping to build a supportive system that safeguards the health, rights, and well-being of everyone accessing shelter services in Durham.

CFOC - Doors of Compassion

158 Harwood Avenue South, Ajax, Ontario L1S 2H6

Intake phone: 365-885-3018

Site phone: 905-619-2670

Email: info@cfoc.ca

Criteria: Co-ed, no pets

Capacity: 17 beds

CFOC - Doors of Compassion

Address: Sales Pavilion at Ajax Plaza

27 Station Street (Southwest corner of Harwood Avenue South and Station Street.)

Intake phone: 365-885-5174

Site Phone: 289-923-2360

Email: info@cfoc.ca

Criteria: Co-ed, dog friendly

Capacity: 30 beds

Durham Youth Services

82 Kings Crescent, Ajax, Ontario L1S 2M6

Phone: 905-239-9477

Email: contact@durhamyouth.com

Criteria: Youth ages 16 to 24 years old, no pets

Capacity: 10 beds

Cornerstone

Address: 133 Simcoe Street South, Oshawa, Ontario L1H 4G8

Phone: 905-433-0254 or 1-844-433-0254

Fax: 905-433-2363

Email: GeneralInquiry@CornerstoneDurham.com

Criteria: Single men, men with children, couples with children, seniors with extraordinary medical needs that cannot be accommodated in an emergency shelter, no pets

Capacity: 40 beds

Christian Faith Outreach Centre (CFOC) - Doors of Compassion 1635 Dundas Shelter

1635 Dundas Street East, Whitby, Ontario L1N 2K9

Intake phone: 365-885-3173

Email: docintake@cfoc.ca

Criteria: Co-ed, dog friendly

Capacity: 45 beds

1635 Dundas site inquiries

Security & Facility inquiries phone: 905-723-9149

Email: 1635security@durham.ca

Muslim Welfare Home

425 Dundas Street East, Whitby, Ontario L1N 2J2

Phone: 905-665-0424 or 1-866-666-1115

Email: muslimwelfarecentre@gmail.com

Criteria: Single women, single women with children (boys under 12), no pets

Capacity: 45 beds

Durham Region Winter Warming

The Region of Durham has a Winter Warming Plan to provide safe shelter for those without housing during the coldest months. In partnership with the local area municipalities, the Region operates winter warming locations seven days a week across Durham from December 1 through March 31.

The Durham Region Health Department issues Extreme Cold Weather Alerts when temperatures are expected to drop to -15°C or colder, or when the wind chill reaches -20 or below. When these alerts are active, regionally funded emergency shelters increase their capacity by adding extra mats, cots and safe spaces. If needed, motels and hotels may also be used to ensure no one is left out in the cold. During these times, shelters also stay open throughout the day to provide a warm, safe environment.

Shelter is a basic human need. When someone enters a shelter or connects with an outreach program, they receive personalized support needed to achieve stable housing. Every Regional service, resource, and tool aims to help individuals and families move forward, exit the shelter and secure a safe, permanent home.

If there is someone in your community who needs access to shelter or a warming centre, you can call 311, extension 5510 or email homelesshelp@durham.ca to reach the Street Outreach team.

In partnership with local area municipalities, Durham Region operates warming centres that provide temporary shelter during cold weather, protecting people experiencing homelessness from hypothermia. Throughout winter, the Region may also expand the family motel programs, increasing the number of rooms available for families in need.

Muslim Welfare Home

Phone: 905-665-0424 or 1-866-666-1115

Cornerstone

Phone: 905-433-0254 or 1-844-433-0254

CFOC - Doors of Compassion/The Refuge

The Refuge Gym

Address: 357 Simcoe Street

Regular Hours: 9 p.m. to 8 a.m.

Criteria: Youth aged 16 to 24 years, all genders

Capacity: 10 cots

Opening date: December 1, 2025

CFOC - Doors of Compassion

Ajax Town Hall, Council Chambers

Address: 65 Harwood Avenue South, Ajax (access to the space is available through the Council Chambers entrance)

Regular Hours: 7 p.m. to 7 a.m.

Opening date: Will remain open nightly until March 9, 2026.

CFOC - Doors of Compassion

Ajax Hub (24 hours, seven days a week drop-in)

Address: 125 Commercial Avenue, Ajax

Regular hours: 24 hours, seven days a week

Phone: 365-885-7089

Criteria: 18 years of age and older, all genders, pet-friendly

Capacity: 41 spaces

Opening date: December 1, 2025

Do Unto Others

Address: 181 Liberty Street South, Bowmanville

Regular Hours: 8 p.m. to 8 a.m.

Phone: 905-213-9580

Criteria: 18 plus, all genders, pet-friendly

Capacity: 10 cots and 10 chairs

Opening date: December 1, 2025

Dedicated Advocacy Resource Support (DARS)

Address: 928 Liverpool Road, Pickering - Peace Lutheran Church

Hours: 9 p.m. to 8 a.m., *except Fridays are 10 p.m. to 8 a.m.

Phone: 289-314–2261

Criteria: 18 years of age and older, all genders, pet-friendly

Capacity: 25 cots

Opening date: December 1, 2025

Backdoor Mission

Address: 66 Simcoe St South, Oshawa

Hours: 9 p.m. to 8 a.m.

Phone: 905-242-2733

Criteria: 18 years of age and older, all genders who are medical vulnerable and clients of Mission United

Capacity: 15 beds

Opening date: December 8, 2025

Cornerstone Out of the Cold Program

Address: Cornerstone Gym - 121 Simcoe St South, Oshawa

Hours: 10 p.m. to 7 a.m.

Extended Hours: 24 hours until February 9, 2026 at 7 a.m.

Phone: 905-433-0254 extension 2280 or 2380.

Criteria: 18 years of age and older, all genders.

Capacity: 30 cots.

Opening date: December 15, 2025.

Do Unto Others

Address: 454 Simcoe St South, Oshawa

Regular Hours: 2 p.m. to 7 a.m.

Extended hours:

  • 24 hours effective February 6 until February 9

Phone: 905-213-9580

CFOC - Doors of Compassion

Address: 605 Rossland Road East, Whitby

Hours: 9 p.m. to 8 a.m.

Phone: 365-885-4117

Criteria: 18 years of age and older, all genders

Capacity: 30 chairs

Opening date: December 1, 2025

If you or someone you know in the northern region needs temporary shelter and can’t access emergency shelters or warming spaces, Outreach Workers from Community Living Durham North's Housing and Homelessness Support Program can help co-ordinate motel assistance. You can reach them at 905-852-5919 or by email at hhsp@cldn.ca for support.

North House offers transportation assistance, like bus tickets, to help residents in the north access emergency shelters focused on housing or overnight warming programs.

They can be reached at:

  • 289-640-1929 (main office line)
  • 705-432-8654
  • 1-877-406-8723

Offices are only open during business hours, Monday to Friday. If you need help after hours, you can contact the shelter program directly for assistance.

Winter Warming Guidelines

Durham Region Cooling Locations

2025 Community Hot Weather Response Locations for Individuals Experiencing Homelessness

If you see someone in need of assistance that is a life-threatening emergency, call 911

If they need assistance, but not an emergency response, call the Durham Regional Police Services Non-Emergency Line: 905-579-1520

Links to local municipal programs and places to help you stay cool can be found here: Extreme Heat and Humidity - Region of Durham

Transportation

If you need assistance getting to a shelter or warming program, Housing outreach agencies can provide transportation help, such as bus tickets. These agencies are available during regular business hours, Monday to Friday. For help after hours, please contact the shelter or warming program directly.

Ajax

Community Development Council Durham

905-686-2661

Clarington

John Howard Society

905-623-6814

Oshawa-Whitby

John Howard Society

905-579-8482

Scugog-Uxbridge-Brock

North House

705-432-8654 or 1-877-406-8723

*Upcoming shelter space*

Due to increasing need across our communities, the Region of Durham is working to expand emergency shelter space.

The Region was planning to open a 24/7 emergency shelter and hub at 130 Commercial Avenue, Ajax, in early December. Unfortunately, terms of the lease agreement for the building changed during negotiations and as a result, the Region will not be leasing the property.

The Region is working with the Town of Ajax to identify solutions to bring people indoors.

Additional Information

For more details on Housing-Focused Emergency Shelters and Winter Warming Spaces, visit the Homeless Shelters - Region of Durham.

To learn about the health risks of cold weather and ways to protect yourself, check out the Extreme Cold - Region of Durham.