Emergency Social Services
Emergency Social Services
Emergency Social Services (ESS) coordinates the delivery of services and supports to address immediate, short-term needs in the community, typically for those who have been impacted by an emergency or disaster.
During an emergency, services are commonly provided in an evacuation or reception centre that is used as a safe place to receive essentials. Essentials include: shelter, food, clothing, and information about the emergency and how to navigate receiving the proper supports during – and following – the event. ESS coordinates with community partners and municipalities to operate evacuation and/or reception centres.
Following the event, ESS works with various Region of Durham departments, as well as community partners, to assist residents with navigating their displacement journey.
ESS plans, prepares and coordinates the Durham Region Social Services emergency response by facilitating staff training and liaising with Regional departments, municipalities, community partners and stakeholders.
ESS is responsible for managing the departmental emergency plan, business continuity plans, and departmental emergency management-related operating policies and procedures.
Evacuation centres
An evacuation centre may be opened during an emergency, or during the threat of an emergency that may result in the displacement of a large number of people. In municipal emergencies, the municipality will decide when and where to open an evacuation centre and may ask The Regional Municipality of Durham for assistance. Emergency Social Services has plans in place with the local area municipalities across the Region to offer residents a safe place to go if there is a need to evacuate.
What should I bring to an evacuation centre?
How do I arrive at an evacuation centre?
What happens when I arrive at an evacuation centre?
What do I do if I've been separated from family or friends during an evacuation?
How can I get up-to-date emergency information, while at an evacuation centre?
What is the role of the Region of Durham's Social Services Department during an evacuation?
The magnitude of the departmental response will vary based on the scope of the emergency. However, the Social Services Department is response for the delivery of Emergency Social Services, which may include:
- Registration of evacuees.
- Reunification and/or contact with family members.
- Emergency information.
- Emergency feeding (i.e. snacks or refreshments).
- Co-ordination of other services as required (i.e. lodging, clothing, medical/first aid).
- Supporting community organizations tasked with assisting evacuation efforts.