Water Billing

Water bills are issued once every two months for residential accounts and once a month for commercial accounts. Water bills are based upon actual readings. If a reading cannot be obtained, an estimate will be made based upon historical consumption.

If you are selling or purchasing a home, you or your lawyer should contact the Water Billing Clerk, to tell the Town of the pending change of ownership. There is a $50.00 fee for a Water Arrears Certificate, which your lawyer should get. This is a statement of outstanding charges at the time of closing. The Town will get a final meter reading on the closing date. A final bill will be sent to the vendor at the service address unless the vendor or vendor's lawyer requests the final bill be sent elsewhere.

For assistance contact the Water Billing Clerk Daina Sullivan atdsullivan@smithsfalls.caor613-283-4124 ext. 1149.

How to pay your water bills

Payments can be made in any of the following ways below:

Visit Town Hall during regular business hours of 8:30 a.m. to 4:30 p.m., Monday to Friday to pay by:

  • Cash
  • Cheque
  • Debit

* Credit card payments are not accepted.

Add the Town of Smiths Falls as a payee on your online banking. Your account number is the 11 digit account number on your water bill at the top right hand side.

You must call to confirm your pin number prior to registering for paperless billing.

Pay your bill with one click to ouronline payment portal.

Note: There is a fee to pay your water bills online using a credit card. Payments made through our online portal via credit card will be subject to a 3.25% charge.

Please make cheques payable to “Town of Smiths Falls” and mail to:

77 Beckwith Street North
P.O. Box 695
Smiths Falls, ON
K7A 2B8

You may drop your payment off 24 hours a day in the black, locked drop-box outside the main doors of Town Hall - cheques only please. Do not put cash in the drop-box.

77 Beckwith Street North
P.O. Box 695
Smiths Falls, ON
K7A 2B8

A pre-authorized payment plan can help you avoid missing your property bill payment deadline by automatically withdrawing from your bank account. The pre-authorized payment plan is monthly for commercial and every two months for residential billing, with installments being withdrawn on water bill due dates.

Enroll for pre-authorized payments by completing the pre-authorized debit form online or by printing thepre-authorized debit formcompleting it and submitting the completed form by mail, drop off at Town Hall or emailing it todsullivan@smithsfalls.ca.

Change of mailing address

Please advise our Water Department of any changes to your mailing address by completing anaddress change form.Please mail, drop off at Town Hall or email the completed form to dsullivan@smithsfalls.ca

Request water turn on or turn off

Property owners can request to turn the Town's water supply on or off for the following reasons:

  • to complete repairs or renovate a home or building
  • to conduct work on a sprinkler system
  • if they are going on an extended vacation

There is a $35.00 turn off fee and $35.00 turn on fee. We require someone to be home at the time of turn off/on.

Contact the Water Billing Clerk Daina Sullivan atdsullivan@smithsfalls.caor613-283-4124 ext. 1149,to book water turn on or turn off appointments.